Returns and Refunds Policy

This policy applies to purchases made from Stop The Chop Shop, owned and operated by Vaughton Nominees Pty Ltd.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a repair, replacement, refund or other appropriate remedy if an item:

• is faulty or damaged;
• is not of acceptable quality;
• is materially different from its description or the item ordered; or
• does not meet another consumer guarantee.

Nothing in this policy limits your rights under the Australian Consumer Law.

Faulty, damaged or incorrect items

Please contact us as soon as reasonably possible after discovering a problem and provide:

• your name and order number;
• a description of the issue; and
• photographs of the item and packaging where helpful.

Please do not return an item before contacting us. We will provide return instructions where required.

Where an item is confirmed to be faulty, damaged, incorrect or otherwise does not meet a consumer guarantee, Stop The Chop Shop will provide the remedy required under Australian Consumer Law. We will also cover reasonable return-postage costs where we require the item to be returned. 

Change of mind and incorrect sizing

As our garments are printed and produced to order, we do not ordinarily accept returns, refunds or exchanges because:

• you changed your mind;
• you selected the wrong size, colour or design;
• the item does not fit as expected after the size information was provided; or
• you no longer want the item.

Please review the product description and size guide carefully before ordering.  We have made every effort possible to help you select the right sizing including providing garment measurements and some products have real life videos of the garments.  If you are unsure we suggest that you contact us at hello@stopthechopshop.com.au so we can support you through choosing a correct size.  

Where our overseas manufacturing partner sends the wrong size, we will refund for that product providing we have photographic evidence: email us hello@stopthestopshop.com.au for details.  This is the only exception where we will refund for a sizing problem. 

This does not affect your rights where an item is faulty, incorrectly supplied or materially different from its description.

Order changes and cancellations

Orders may enter production shortly after being placed.

Please contact us immediately if you need to request a change or cancellation. We will try to assist, but changes and cancellations cannot be guaranteed once production has commenced.  Production generally commences within 24 hours. 

Worn, washed or damaged items

We cannot accept a return where an item has been worn, washed, altered or damaged through misuse or failure to follow the care instructions, unless the problem results from an existing fault or another failure to meet the Australian Consumer Guarantees.

Refunds

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Proof of purchase

We may ask for an order confirmation, receipt or other reasonable proof of purchase when assessing a return or refund request.

Contact us

For return or refund enquiries, contact:

Stop The Chop Shop
Owned and operated by Vaughton Nominees Pty Ltd
Email: hello@stopthechopshop.com.au

A return address will be provided when a return has been approved. Please do not send products to us without first receiving return instructions.