Shipping Policy

Made to Order

Most Stop The Chop Shop garments are made to order especially for you. Our clothing is produced and fulfilled by our production partner, Tapstitch, before being dispatched to your nominated delivery address.

Please allow time for both production and shipping when placing your order. Production and delivery times may vary depending on the garment, destination, carrier and time of year.

Shipping & Tracking

Once your order has been produced and dispatched, tracking details will be sent to the email address provided with your order.

We strongly recommend keeping an eye on your tracking information, particularly when your parcel is showing as out for delivery or due for delivery that day.

Stop The Chop Shop does not have control over the individual delivery service or courier used to deliver your parcel. Delivery services are arranged as part of the fulfilment and shipping process, and the carrier used may vary depending on the destination and shipping method.

Once a parcel has been handed to the delivery carrier, the carrier's delivery procedures, delivery times and handling of the parcel are outside the direct control of Stop The Chop Shop.

Delivery timeframes are estimates only. Delays can occasionally occur due to circumstances outside our control, including weather, carrier delays, customs processing, public holidays or periods of unusually high demand.

Parcel Delivery & Keeping Your Order Safe

Once your order has been dispatched, tracking details will be sent to the email address provided with your order. We strongly recommend keeping an eye on your tracking, particularly when your parcel is showing as out for delivery or due for delivery that day.

Stop The Chop Shop does not have control over the delivery service or courier used to deliver your parcel. The carrier is arranged as part of the fulfilment and shipping process, and delivery practices are determined by the carrier.

Depending on your property and the courier's delivery procedures, parcels may be left at your door, behind a gate, in another location considered suitable by the driver or placed over a fence if nobody is home.

Delivery tracking generally includes photographic evidence showing where the parcel was left at the time of delivery. We recommend checking both your tracking information and the delivery photograph as soon as you receive notification that your parcel has been delivered.

Please keep an eye out for your parcel on the expected day of delivery. If you have dogs, pets or other animals with access to your yard or delivery area, please take reasonable precautions to prevent them from accessing or damaging a parcel that may have been left or placed over a fence.

Once a parcel has been successfully delivered to the address supplied with the order, Stop The Chop Shop cannot generally accept responsibility for damage that occurs after delivery, including damage caused by pets or other animals, except where required under Australian Consumer Law.

Please Check Your Delivery Details

Please carefully check your:

• name

• delivery address

• postcode

• email address

• contact telephone number

before submitting your order.

Because our products are made to order and can enter production soon after an order is placed, we cannot guarantee that delivery details can be changed once production or fulfilment has commenced.

If an order is returned or cannot be delivered because an incorrect or incomplete address was supplied, or because the parcel was not collected or accepted, additional shipping charges may apply if the order needs to be sent again.

Delayed, Missing or Damaged Parcels

If your tracking appears to have stopped updating, your parcel is significantly overdue, or your order arrives damaged, please contact Stop The Chop Shop and we will assist you where reasonably possible in investigating the issue with the fulfilment provider or carrier.

Please understand that we do not operate or control the courier or delivery service, and there may be circumstances where you will need to contact the carrier directly using the tracking information provided.

If tracking shows that your parcel has been delivered but you cannot locate it, please:

• check the tracking information and any available photographic proof of delivery

• check around doors, gates, fences and other possible safe-drop locations around your property

• check with other members of your household or neighbours where appropriate

• contact the delivery carrier if the parcel still cannot be located.

Please contact us as soon as possible if you believe your parcel has been lost or damaged.

Shipping Costs

Shipping costs are calculated according to the products ordered, parcel weight, destination and available shipping method. The applicable shipping charge will be displayed during checkout before you complete your purchase.

Australian Consumer Law

Nothing in this Shipping Policy is intended to exclude or limit any rights or remedies you may have under the Australian Consumer Law or any other applicable consumer protection legislation.